Rates

RATES ARE BASED ON FULL BOARD

• Accommodation in freestanding suites – option of inter-leading Suites available at Garden Lodge
• Free WiFi in all public areas as well as accommodation
• Welcome drink served upon arrival
• Water, soft drinks, tea and coffee, minibar
• Breakfast Buffet with a la carte Breakfast Menu
• Light lunch
• 5-course dinner
• Horse riding for non- and experienced riders through the reserve (please note that the weight limit is 90kg/198lbs per person/ children under the age of 12 are only allowed on guided pony rides)
• Botanical Fynbos Hike on the Reserve
• Milkwood Forest Walk
• 4x4 Flower Safari
• Coastal drive with seasonal land-based whale watching (whale watching especially during July – December)
• Beach Picnics
• Ancient Klipgat Cave and Walker Bay Nature Reserve beach excursion
• Progressive Tourism Tour
• Bird-watching; experience a great variety of bird species on the reserve
• Various maps of the reserve and the area for self-guided walks
• Children activities, i.e., treasure hunts through the forest and fynbos, pony rides and arts & crafts in the dedicated children playroom
• Transfers to/from all activities for included activities

RATES EXCLUDE

• Alcoholic beverages
• Laundry
• Spa Treatments, Whale Watching Boat Trips, Boat Trips to Dyer Island, Shark Cage Diving, Beach Horse Riding, Scenic Flights, Wine Tours, Lady Stanford River Cruise, Fat Biking
• Items of personal nature (telephone calls, items bought from the Grootbos Gallery)

ADDITIONAL TOURS AND SERVICES (for the guest’s own account):

We can arrange additional services and tours in advance or during the guest’s stay:

• Boat trip to Dyer Island combined with seasonal whale watching (July – December).
• Shark Cage Diving
• Scenic Flights
• Beach Horse Riding
• Fat Biking
• Lady Stanford River Cruise
• Day trip to Cape Agulhas, the most southern tip of Africa
• Wine tasting at a wine estate
• Road and air transfers (own landing strip) from Cape Town
• Private Guide & Vehicle: R 5000.00 per day (on request only)

CANCELLATION POLICY FOR ACTIVITIES NOT INCLUDED IN THE ABOVE RATE AS WELL AS SPA TREATMENTS

Shark Cage Diving, Whale Watching Boat Trip, Scenic Flights, Beach Horse Riding, Fat Biking, Wine Tours, Lady Stanford River Cruise, Private Guides:

Any cancellations within 7 days will incur a cancellation fee of 100%.

Please note that Shark Cage Diving, Whale Watching Boat Trip and The Lady Stanford River Cruise do not operate on the 25th of December and 01st of January each year.

TERMS & CONDITIONS

BOOKING CONDITIONS

• Rates include VAT @ 15% and are quoted in SA Rand (subject to changes).
• Rates exclude Conservation Contribution of R 350.00 per adult per night.
• All reservations require a 25% deposit upon confirmation of the booking to be paid within 7 days. Grootbos reserves the right to cancel the booking should payment not be received.
• Final payment needs to be made 30 days prior to guests’ arrival. Grootbos reserves the right to cancel the booking should payment not be received.
• For last minute reservations, full payment is required upon confirmation!
• All requests, confirmations and cancellations only valid if in writing.
• Provisional bookings will only be held for 7 days as stated on the provisional confirmation; thereafter the booking will automatically be released.
• Rates are not guaranteed until the booking is confirmed.
• We strongly recommend a minimum stay of 2 nights throughout the year.
• No pets allowed.
• All suites are non-smoking.
• Forest Lodge accepts children from the age of 12 years.
• Garden Lodge accepts children of all ages.
• Preferred Credit Cards: VISA, Mastercard (no AMEX or Diner’s Club Cards accepted)

CANCELLATIONS & POSTPONEMENTS

• The cancellation fee is a percentage of the full accommodation account.
• Date of confirmation up to 46 days prior to travel: 5% cancellation fees
• 45 – 21 days prior to travel: 45% cancellation fees
• 20 – 0 days prior to travel: 95% cancellation fees

BOOKING CONDITIONS FOR GROUPS & CONFERENCES & FESTIVE SEASON BOOKINGS (15 December 2025 – 10 January 2026):

• Group bookings are reservations for more than 3 rooms.
• Festive Season is defined as 15 December 2025 – 10 January 2026.
• Rates include VAT @ 15% and are quoted in SA Rand (subject to changes).
• Rates exclude Conservation Contribution of R 350.00 per adult per day.
• All reservations require pre-payment 60 days prior to day of arrival of guests. Grootbos reserves the right to cancel the booking should payment not be received.
• All requests, confirmations and cancellations only valid if in writing.
• Provisional bookings will only be held for a maximum of 10 working days; thereafter the booking will automatically be released.
• 50% deposit is paid on confirmation and 50% paid 60 days prior to day of arrival. Therefore full pre-payment prior to arrival. Should the reservation be made less than 60 days prior the day of arrival, full pre-payment is required upon confirmation. Grootbos reserves the right to cancel the booking should payment not be received.
• Only extras will be settled on departure.
• Rates are not guaranteed until the booking is confirmed.
• We strongly recommend a minimum stay of 2 nights throughout the year.
• No pets allowed.
• All suites are non-smoking.
• Forest Lodge accepts children over the age of 12 years.
• Garden Lodge accepts children of all ages.
• Preferred Credit Cards: VISA, Mastercard & AMEX (no Diner’s Club Cards accepted)

GROUPS & CONFERENCES & FESTIVE SEASON CANCELLATIONS & POSTPONEMENTS

• The cancellation fee is a percentage of the full accommodation account.
• Date of confirmation up to 121 days prior to travel: 5% cancellation fees
• 120 to 61 days prior arrival 50% cancellation fees
• 60 to 0 days prior arrival 100% cancellation fees

CHECK-IN & CHECK-OUT TIMES

Check in time is 14h00, but you are welcome to arrive at Grootbos any time and make use of our facilities. Early arrivals are subject to availability and are charged at an additional cost.

Check out time on the day of departure is 11h00. Late departures are subject to availability and are charged at an additional cost. If we are unable to accommodate your request for a late check-out, we will gladly store your luggage whilst you enjoy your day at Grootbos Nature Reserve.

INSURANCE

We strongly recommend to every guest to be adequately covered by comprehensive travel and medical insurance covering at least injury, death, medical costs, emergency evacuation, repatriation, loss of or damage to personal belongings (due to theft or otherwise) and cancellation.

BANK DETAILS

Grootbos Accommodation Enterprises (Pty) Ltd

First National Bank Hermanus

Account No. 52470024996

Branch Code. 200412

Swift Code. FIRNZAJJ